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 Biography
Linda
Bankoski
Managing Director, Education & Assessment
SpaQuality
LLC
Over 35 years of quality leadership experience and consulting in a wide variety of industries:
Co-Founder of SpaQuality LLC
Co-Author, The International Standards of SpaExcellenceSM
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Managing Director, Education & Assessment
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- Spa Assessor
- Spa quality systems
- Anonymous spa Guest
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- Passionate about helping spas be more successful
Quality Subject Matter Expert
University of California, Irvine: Co-author of the Spa and Hospitality Management Body of Knowledge
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- International Spa Association (ISPA) Conference and Expo
- Leading Spas of Canada Conference
- Day Spa Expo
- Spa & Resort Expo & Conference / Medical Spa Expo & Conference New York
- International Esthetics, Cosmetics, and Spa Conference (IECSC) Business Summit Las Vegas
- American Society for Quality (ASQ) International Conference
- Pharmaceutical Good Manufacturing Conference
- Delaware Governor’s School of Excellence
- Adjunct professor
- University of California, Irvine: Spa and Hospitality Management
- University of Delaware: Performance Excellence
- Develops and teaches private and public courses
- ISO 9000 quality management system standard
- Quality system auditing
- Six Sigma
- Effective problem solving
- Customer satisfaction
- Strategic planning
- Certified quality systems lead auditor (ASQ and ANAB)
- International registrar systems lead auditor
- ISO 9000
- OHSAS 18001
- TedQual
- Examiner
- Malcolm Baldrige National Quality Award (5 years)
- Healthcare professional
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- Market researcher
- Culture change pioneer
- Business advisor/consultant
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Advancing the Spa Industry Through Quality Management Standards,
Education, Assessment and Certification.
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