The process in the following pages illustrates how a spa with no formal quality system can gradually create an excellent quality management system, progress through the Levels of Excellence, and be recognized for each step they take. Spas who already have some level of formal quality management system in place when they decide to enter the SpaExcellenceSM program are not required to start at Level 1. SpaQuality LLC will help them determine the appropriate Level for their application.

The SpaExcellence^SM Certification Process
page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
<BACK Click NEXT >

or jump to

• Recognizing Excellent Spas
• What Does a Spa Need to Do to have Excellent Quality?
  • Spa Guest Experience Processes
  • Spa Operations Support Processes
  • Spa Management
  • Spa Improvement Processes
  • Summary
• Spas Perform at Levels of Excellence
• Spa Levels of Excellence
• SpaExcellence^SM Certification
  • Level of Excellence 1 - Intention to Improve
  • Level of Excellence 2 - A Basic Quality Management System is in Place and an Action Plan Exists to Improve
  • Level of Excellence 3 - The Complete Quality Management System is in Place and The System is Documented and Stable
  • Level of Excellence 4 - Continual Improvement is Emphasized
  • Level of Excellence 5 - Best-In-Class Performance

More Information

• Why Certify? The Most Important Benefits of Assessment and Certification for the Spa
• About the SpaExcellence^SM Crystal Award