Here the Spa makes a decision to improve its quality and/or be recognized for its quality achievements. The Spa submits an application and fee for Level 1 of the SpaExcellenceSM program. SpaQuality LLC provides an on-site SpaExcellenceSM Level 1 training course immediately followed by a Gap Analysis performed by a Certified SpaQuality Assessor on Spa Guest Experience Processes and Spa Operations Support Processes of The International Standards of SpaExcellenceSM. SpaQuality provides a written feedback report that identifies the gaps between the Spa’s practices and the requirements of The International Standards of SpaExcellenceSM . The Spa creates an Action Plan to close the gaps and submits it to SpaQuality. SpaQuality approves the Action Plan and recognizes the Spa with a Q-1 Certificate and provides a marketing kit. It is expected that the Spa will achieve Level 2 within one year of attaining Level 1.

The SpaExcellence^SM Certification Process
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• Recognizing Excellent Spas
• What Does a Spa Need to Do to have Excellent Quality?
  • Spa Guest Experience Processes
  • Spa Operations Support Processes
  • Spa Management
  • Spa Improvement Processes
  • Summary
• Spas Perform at Levels of Excellence
• Spa Levels of Excellence
• SpaExcellence^SM Certification
  • Level of Excellence 1 - Intention to Improve
  • Level of Excellence 2 - A Basic Quality Management System is in Place and an Action Plan Exists to Improve
  • Level of Excellence 3 - The Complete Quality Management System is in Place and The System is Documented and Stable
  • Level of Excellence 4 - Continual Improvement is Emphasized
  • Level of Excellence 5 - Best-In-Class Performance

More Information

• Why Certify? The Most Important Benefits of Assessment and Certification for the Spa
• About the SpaExcellence^SM Crystal Award