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The
SpaExcellenceSM Certification Process
Level
of Excellence 2
A Basic Quality Management System is in Place
and an Action Plan Exists to Improve
Within a year
of achieving Level 1, the Spa completes its
Action Plan to close the Gaps identified in
the first Feedback Report. The Spa Guest Experience
Processes and the Spa Operations Support Processes
of The International Standards of SpaExcellenceSM
are in place. The Spa submits an application
and fee for Level 2 of the SpaExcellenceSM
program. SpaQuality LLC provides an on-site
SpaExcellenceSM Level 2 training course immediately
followed by a Gap Analysis performed by a
Certified SpaQuality Assessor on Spa Management
and Spa Improvement Processes. SpaQuality
provides a written feedback report that identifies
the gaps between the Spa’s practices
and the requirements of The Standards. The
Spa creates an Action Plan to close the gaps
and submits it to SpaQuality. SpaQuality approves
the Action Plan and recognizes the Spa with
a Q-2 Certificate and provides a marketing
kit. It is expected that the Spa will achieve
Level 3 within one year of attaining Level
2.
