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The
SpaExcellenceSM Certification Process
Level
of Excellence 4
Continual Improvement is Emphasized
Within a year
of achieving Level 3, the Spa satisfies all
findings in the Level 3 Feedback Reports.
All sections of The International Standards
of SpaExcellenceSM are in place. Improvement
processes are routinely in use producing good
results and sustained improvement trends.
The Spa performs Internal Assessments and
enters their findings in their Continual Improvement
System. The Spa submits an application and
fee for Level 4 of the SpaExcellenceSM program.
SpaQuality LLC provides a full assessment
of The Standards performed by a Certified
SpaQuality Assessor. SpaQuality provides a
written feedback report that identifies the
gaps between the Spa’s practices and
the requirements of The International Standards
of SpaExcellenceSM . The Spa documents the
gaps into its Continual Improvement System.
SpaQuality recognizes the Spa with a Q-4 Certificate,
Crystal Award and provides a marketing kit.
An anonymous Guest Assessment will take place
within 12 months of attaining Level 4.
