The Spa has sustained Level 4 performance for two years. It has well-integrated improvement processes, best-in-class performance and good results are demonstrated (financial success, loyal customers and outstanding staff). The Spa takes a leadership role in improving the spa industry. The Spa submits an application and fee for Level 5 of the SpaExcellenceSM program. SpaQuality LLC provides a full assessment of The International Standards of SpaExcellenceSM performed by a Certified SpaQuality Assessor. SpaQuality provides a written feedback report and recognizes the Spa with a Q-5 Certificate, Crystal Award and provides a marketing kit. An anonymous Guest Assessment will take place within 12 months of attaining Level 5.

The SpaExcellence^SM Certification Process
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• Recognizing Excellent Spas
• What Does a Spa Need to Do to have Excellent Quality?
  • Spa Guest Experience Processes
  • Spa Operations Support Processes
  • Spa Management
  • Spa Improvement Processes
  • Summary
• Spas Perform at Levels of Excellence
• Spa Levels of Excellence
• SpaExcellence^SM Certification
  • Level of Excellence 1 - Intention to Improve
  • Level of Excellence 2 - A Basic Quality Management System is in Place and an Action Plan Exists to Improve
  • Level of Excellence 3 - The Complete Quality Management System is in Place and The System is Documented and Stable
  • Level of Excellence 4 - Continual Improvement is Emphasized
  • Level of Excellence 5 - Best-In-Class Performance

More Information

• Why Certify? The Most Important Benefits of Assessment and Certification for the Spa
• About the SpaExcellence^SM Crystal Award