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The
SpaExcellenceSM Certification Process
Level
of Excellence 5
Best-In-Class Performance
The Spa has
sustained Level 4 performance for two years.
It has well-integrated improvement processes,
best-in-class performance and good results
are demonstrated (financial success, loyal
customers and outstanding staff). The Spa
takes a leadership role in improving the spa
industry. The Spa submits an application and
fee for Level 5 of the SpaExcellenceSM program.
SpaQuality LLC provides a full assessment
of The International Standards of SpaExcellenceSM
performed by a Certified SpaQuality Assessor.
SpaQuality provides a written feedback report
and recognizes the Spa with a Q-5 Certificate,
Crystal Award and provides a marketing kit.
An anonymous Guest Assessment will take place
within 12 months of attaining Level 5.