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The
SpaExcellenceSM Certification Process
Spa
Levels of Excellence
Every aspect
of a business performs at some Level of Excellence
– from no formal system (1 – Just
beginning to seek improving value and performance)
to industry leaders (5 – Best-in-class
performance). The Level of Excellence gives
an overall picture of business performance
and predicts business success. Customers experience
the Level of Excellence of a business and
expect consistency. They return to businesses
that have complete, stable and improving systems
(Levels of Excellence 3, 4 and 5).
