2006 Leading Spas of Canada Conference

On April 10, 2006, Linda Bankoski presented "Redefining Spa Quality: Assessing Your Spa Through New Eyes" and on April 11, she presented "Making the Most of ALL of Your Resources" at the The Leading Spas of Canada Conference at the Hyatt Regency Hotel in Vancouver, British Columbia, Canada.

Click HERE for Slides from the
Redefining Spa Quality
Assessing Your Spa Through New Eyes
Presentation

Here are a few of the feedback comments from "Redefining Spa Quality: Assessing Your Spa Through New Eyes":

• Focused on reality and kept my attention throughout. She knows what she's talking about. Loved the "reward" system.
  
• Appreciated presenter's knowledge, comfort with subject, attitude and sense of humor. Excellent!
  
• Very friendly atmosphere, inspiring to start working on this right away. Looking forward to seeing through new eyes upon returning to the spa.
  
• It was a speedy crash course on assessments. I found it very useful and a terrific start to the area of excellence!
  
• Overall a good reminder of process and systems improvement - some good new ways to look at the system. Thank you.
• An informative introduction to proactive spa management. Thank you.
  

Click HERE for Slides from the
Making the Most of ALL Your Resouces
Considering Choices
Presentation

Here are a few of the feedback comments from "Making the Most of ALL of Your Resources":

• I found the information provided very useful and to the point. Thank you.
  
• I hope you are here next year!
  
• Measurement is KEY. Thank you for your commitment to excellence and sharing that with us.
  
• Very informative. Thank you for sharing your knowledge - it will help greatly!
  
• Very easy to listen to because it all relates to the industry.
• Thank you for your knowledge. It will bring lots to my spa.
  

2006 Day Spa Expo

On February 7, 2006, Linda Bankoski presented "The Power of Three (3): How Your Spa Can Thrive Using Quality Management Principles" at the Day Spa Conference and Expo at the Mandalay Bay Convention Center in Las Vegas, NV.

Click HERE for Slides from the Presentation.

Here are a few of the feedback comments:

• "I am passionate about quality systems and continuous improvement. This session helped validate many efforts we are putting forth at our company. Thank you!"
  ...Kim Patterson, Creative Concepts, Tennessee
• "Very informative! New info I haven't heard before"
  ...Richele Russeaux, Modern Day Spa, Virginia
• "Thanks. Your topic was very relevant."
  ...Richele Russeaux, Modern Day Spa, Virginia
• "Helpful for those not knowledgable enough to institute or teach how to ask the right questions and how to develop the "processes.""
  ...John Raftery, MD, Boston Electrolygy & Skin Therapies, Massachusetts
• "Material was very good - She has a real handle on this material."
  ...Mary Sheahen, Wild Clover Day Spa, Illinois
• "Inspiring, encouraging and very informative. Desparately needed..."
  
• "Material content was very informative...Excellent presentation"
  

2005 Spa & Resort Expo & Conference / Medical Spa Expo & Conference New York

On May 22, 2005, Linda Bankoski presented The Power of Three (3): How Your Spa Can Thrive Using Quality Management Principles at the Spa & Resort Expo & Conference / Medical Spa Expo & Conference at the Jacob Javitts Convention Center in New York City. She explored and defined the keys to successful spa management. Based on quality principles that have proven to help many types of organizations, this session was designed to help spa owners and managers identify practical steps take to improve profits and customer satisfaction. She focused on:

• Three strategic questions to answer
• Three key measures to track
• Three causes of problems
• Three critical elements to define
• Three requirements for improvement

Here are a few of the feedback comments:

• "Best course I sat in all day! I am not only going to apply this material to the new aesthetics company we are opening, but also to our family practice that has been in business for 20 years. Excellent hour!!!!"
  ...Linda Davis, Health Aesthetics & Wellness, Greenville, NC
• "A thinking-out-of-the-box experience and exposure."
  ...Dr. Nomate Kpea, D.O., MBA, F.A.A.D., Medical Director & CEO, Spa Systems of New England
• "Excellent discussion on relevant issues!"
  ...Joel B. Singer, M.D. Personal Image Center of Westport, Westport, CT
• "It was thought-provoking and she was very funny."
  ...Cathy Berkley, Lorilie's Aromatherapy, Glen Cove, NY

2005 International Esthetics, Cosmetics, and Spa Conference (IECSC) Business Summet Las Vegas

On April 30, 2005, Linda Bankoski presented The Power of Three (3): How Your Spa Can Thrive Using Quality Management Principles and on May 1, she presented The Cost of Quality at the International Esthetics, Cosmetics, and Spa Conference (IECSC) Business Summit in Las Vegas to over 250 enthusiastic attendees. In The Cost of Quality, Linda helped spa owners and managers identify current cost categories, calculate the ratio of investments to expenditures, identify resources, make cost-effective decisions, lead efforts to maximize resources and improve spa financial performance. She discussed the value of prevention vs. the cost of managing messes, the role of management vs. leadership, and decision-making by cost analysis. She focused on three things that spa owners and managers can use together to create healthier spa management systems:

• Identifying ways to maximize resources
• Management techniques that can improve spa performance
• Recognizing the importance of key management tools such as performance evaluations, procedure writing and measurement.