• Multifaceted career as a healthcare professional, corporate trainer, customer advocate, market researcher, culture change pioneer & business advisor.
  
• People- & goal-oriented & motivated by opportunities to learn, encourage & inspire others.
  
• Over 30 years of international experience leading, coaching, consulting, & training, she has helped a variety of organizations succeed & thrive.
  
• Mobilized resources & coordinated teams to accomplish regulatory compliance (FDA) & ISO 9001 implementation & certification of quality management systems.
  

• Board of Examiners of the Malcolm Baldrige National Quality Award for 5 years
  
• Frequent speaker for the American Society for Quality (ASQ).
  Good Manufacturing Practices Auditor (FDA regulations) for 25+ years
  
• ASQ Certified Quality Auditor for 15+ years
  
• RABQSA International Certified Quality Systems Lead Auditor
  
• Certified Lead Assessor Quality Management Systems (ISO 9001)
  
• Lead Assessor Occupational Health and Safety 18001
  
• Past president of the Board of Directors for the Delaware Quality Consortium, Inc. (Delaware Quality Award) & the Delaware ASQ
  
• Adjunct professor in the Continuing & Professional Studies at the U of DE
  
• Lead instructor in the Quality Management Certificate Program
  
• Developed & teaches courses on the The International Standards of SpaExcellenceSM & tools & techniques for spa system improvement & problem solving

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