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spa 411 by Lenny LaCour
“If your spa's employee protocol is working for your clientele, there's probably no need to make changes. However, if a spa is having problems with its staff's appearance, it's most likely because the system fell short - either management never developed a protocol or the protocol wasn't communicated and/or enforced effectively. And it is management's responsibility to determine what's expected from the staff, according to the International Standards of Spa Excellence, created by SpaQuality LLC, an independent company dedicated to spa industry quality management standards, education, assessment and certification. The international standards include a certification process that guides a spa's behavior in terms of what needs to be done, not how to do it. SpaQuality has created a 5-level tier of spa excellence, rated on a 1 to 5 “Q” factor that meets the company's international standards criteria. However, SpaQuality will provide the training needed for a spa to work its way up to the 5 “Q” level. Julie Register, managing director of operations for SpaQuality, says this training program is available to all environments from day spas to major corporate-level facilities.”
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