1. Spa Quality System Processes
These processes communicate what is important, define roles and responsibilities and evaluate the Spas efficiency and effectiveness.
Examples: Setting the Spas Mission, Vision and Goals; Strategic Planning; Resourcing; Leadership Deployment; Business Review.
1.A. Planning the Spa Quality System
-------1.A.1. Defining Executive Responsibility
------ 1.A.2. Defining Culture
------ 1.A.3. Demonstrating Commitment
------ 1.A.4. Focusing on Guests
------ 1.A.5. Establishing the Spa Quality Policy
------ 1.A.6. Establishing the Spa Quality Objectives
------ 1.A.7. Maintaining the Spa Quality System
1.B. Operating the Spa Quality System
-------1.B.1. Defining Responsibility, Authority and Communication
------ 1.B.2. Establishing the Spa Quality System Manager
------ 1.B.3. Providing Resources
1.C. Evaluating the Spa Quality System
-------1.C.1. Reviewing and Analyzing the Spa Quality System
1.D. Documenting the Spa Quality System
-------1.D.1. Required Procedures
------ 1.D.2. Required Records
2. Spa Guest Experience Processes
These processes are used to plan the Spas treatment menu and required facilities and supplies, control the delivery of Guest service, and identify ways to improve the Guest Experience.
Examples: Booking Appointments; Treatment Delivery (Standard Operating Procedures); Adding Services to the Spa Menu; Expanding a Spas Facility; Providing and Displaying Retail Products.
2.A. Designing Guest Experiences
-------2.A.1. Designing and Developing New Treatments, Products, Services and Facilities
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2.A.2. Marketing and Communicating
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2.A.3. Determining Guest Experience Requirements and Expectations
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2.A.4. Reviewing Guest Experience Requirements and Expectations
2.B. Providing Guest Experiences
-------2.B.1. Controlling Treatments and Services
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2.B.2. Controlling Products for Use in Treatments and Services
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2.B.3. Controlling Refreshments
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2.B.4. Controlling Linens
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2.B.5. Controlling Retail Products
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2.B.6. Controlling Guest Property
2.C. Evaluating the Guest Experience
2.D. Documenting Spa Guest Experience Processes
-------2.D.1. Required Procedures
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2.D.2. Required Records
3. Spa Operations Support Processes
These processes are used to ensure that the Spa can deliver consistent treatments and meet regulatory requirements in order to optimize the Spa business operations.
Examples: Training Staff; Cleaning the Spa; Facility and Equipment; Purchasing and Receiving; Product Storage; Equipment and Facility Maintenance.
3.A. Planning Support Processes
-------3.A.1. Documenting Spa Quality System Requirements
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3.A.2. Describing the Spa Quality System
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3.A.3. Controlling Spa Documents
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3.A.4. Controlling Spa Records
3.B. Implementing Support Processes
-------3.B.1. Staffing the Spa
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3.B.2. Providing Spa Facilities and Equipment
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3.B.3. Managing the Spa Environment
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3.B.4 Managing Safety
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3.B.5. Protecting Natural Resources
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3.B.6. Evaluating Finances
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3.B.7. Purchasing
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3.B.8. Inspecting
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3.B.9. Subcontracting
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3.B.10. Controlling Problem Products, Equipment, Supplies and Services
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3.B.11. Controlling Calibrated Equipment
3.C. Improving Support Processes
-------3.C.1. Assessing Processes
3.D. Documenting Support Processes
-------3.D.1. Required Procedures
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3.D.2. Required Records
4. Spa Quality System Improvement Processes
These processes identify opportunities for the Spa to continually improve in all aspects of the Spa business and in Guest satisfaction.
Examples: Evaluating Guest Feedback; Root Cause Analysis (finding and correcting problems at their source); Spa Self Examination; Identifying and Correcting Sources of Waste.
4.A. Planning Improvement
-------4.A.1. Improving Continually
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4.A.2. Analyzing Data
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4.A.3. Determining Guest Satisfaction
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4.A.4. Assessing the Spa Quality System
4.B. Predicting and Preventing Problems
4.C. Correcting Problems
4.D. Documenting Improvement Processes
-------4.D.1. Required Procedures
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4.D.2. Required Records
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